These Terms and Conditions outline the agreement between Youngs Exterior Cleaning Ltd (“we”, “us”, “our”) and the customer (“you”, “your”). By booking any service, you agree to these terms.
We offer exterior cleaning services including but not limited to:
All services will be carried out using industry-standard equipment and methods.
Bookings are confirmed once a date and time are agreed. A 10% payment will be taken on booking.
You must ensure safe and reasonable access to the areas requiring cleaning.
If access is restricted (locked gates, vehicles blocking, unsafe conditions), we may reschedule or charge a call-out fee.
4. Pricing and Payment
Prices are confirmed before work begins.
Payment is due immediately upon completion unless otherwise agreed.
Accepted payment methods: bank transfer or cash.
Late payments may incur additional charges.
Cancellations must be made at least 48 hours before the scheduled appointment.
Cancellations within 48 hours may incur a fee.
If we arrive and cannot complete the job due to access issues, a call-out fee may apply.
Some services cannot be safely carried out in extreme weather (high winds, storms, freezing conditions). We reserve the right to reschedule for safety reasons.
You agree to:
We take great care during all work. However, we are not liable for pre-existing damage, loose fittings, or surfaces weakened by age or neglect.
Any accidental damage caused by us will be assessed and resolved appropriately.
We are fully insured for public liability.
Softwash chemicals and treatments will be applied safely and responsibly. You will be informed of any risks to plants, materials, or surfaces.
We are not liable for damage caused by pre-existing chemical sensitivity or unknown surface reactions.
Gutter clearing removes debris but does not fix structural issues, leaks, or broken guttering.
If gutters are blocked due to structural faults, we will inform you.
Roof cleaning may reveal existing damage such as cracked tiles or worn surfaces.
We are not responsible for deterioration caused by age or previous neglect.
If you are not satisfied with any part of the service, contact us within 48 hours and we will return to inspect and resolve the issue.
13. Complaints Procedure
All complaints must be submitted in writing to our business email.
Your personal information is used only for booking, communication, and invoicing.
We do not share your details with third parties.
We may update these Terms and Conditions at any time. The latest version will always be available upon request.
Email: info@youngs-exteriorcleaning.co.uk
Phone: 07879152625
By booking with Youngs Exterior Cleaning Ltd, you agree to these Terms and Conditions.
This policy will be reviewed annually or after any significant change in operations.
Signed: Tom Young – Director, Youngs Exterior Cleaning Ltd
Matt Young – Director, Youngs Exterior Cleaning Ltd
Date: 18 September 2026
Get in touch with Youngs Exterior Cleaning today to discuss your requirements and arrange your free, no-obligation quote.
Clean surfaces. Fresh appearance. Professional results.
All aspects of exterior cleaning & property maintenance — domestic and commercial.
Professional results, reliable service, and competitive pricing.